IT Help Desk Solutions
Access to Unlimited Support.
Take advantage of our IT Help Desk services as a part of a larger managed services plan and avoid the hassle surrounding your technology. Supplement your existing IT staff, or let us be your main IT resource.
Need unlimited support? We’ll provide 24/7 management so you can work smarter and more efficiently while giving your staff the opportunity to focus on internal priorities.
We also offer help desk support on an hourly basis to handle your remote and onsite support needs. Whether you need product, application or technical support, we’ll tackle IT issues while you focus on your business.
Service Request Management
Service request tracking ensures efficiency and keeps your technology infrastructure running smoothly. We’ll manage IT support and service requests in addition to monitoring and reporting on network and server health to ensure your technology infrastructure is operating efficiently.
Our IT Help Desk will field a variety of service requests ranging from software enhancements to application access. We’ll define a repeatable process for handling these requests to streamline efficiency while providing the highest level of support.
Service Request Fulfillment
Regularly and effectively fulfilling service requests can be difficult if your IT staff is strapped for time and resources. We’ll take the pressure off your existing team by providing tailored service management solutions that address challenges in a timely manner.
We’ll handle each stage in the process from required approval and support to assignment and review. When resolving a ticket, we’ll ensure you’re satisfied with our service before completing the request.
Onsite Help Desk Support
With on-site support, you can get technical assistance on your premises. This option is available when off-site support cannot be given, or if technicians are needed to perform a hardware repair or replacement.
We’ll deliver on-site resolution assistance as quickly as possible, if your technical issues can’t be solved by one of our remote support specialists.
Remote Help Desk Support
Access to our off-site support services means you don’t have to wait for a technician to visit your location. We’ll connect remotely to provide you instant support and increased convenience.
Our IT staff will first work to solve your issue remotely, then schedule a visit to your premises if a challenge is unable to be resolved.